Learn on Demand
LEGOS: Managing Conflict on Your Team
Presenter: Wendy Ward PhD, ABPP
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Knowledge Gap: 
The purpose of this activity is to educate healthcare providers with the most up-to-date information on 
Managing Conflict on Your Team

Target Audience
The target audience includes all healthcare professionals such as physicians, nurses, pharmacists and allied health professionals who would like to learn about 
Managing Conflict on Your Team and how it pertains to their respective profession.

Release and Expiration Dates
2/7/2018 -2/7/2021

1. Identify common areas of conflict when working on teams.
2. List conflict prevention strategies that keep teams functioning optimally.
3. Discuss evidence-based conflict resolution strategies. 


•J Appl Psychol. 2014 Nov;99(6):1042-58. doi: 10.1037/a0037868. Epub 2014 Sep 8.
Climate uniformity: its influence on team communication quality, task conflict, and team performance.
González-Romá V1, Hernández A1.

Anaesthesiol Intensive Ther. 2015;47(4):360-2. doi: 10.5603/AIT.2015.0055.
Conflicts in the intensive care unit.
Wujtewicz M1, Wujtewicz MA, Owczuk R.

Med Educ. 2012 Oct;46(10):935-42. doi: 10.1111/j.1365-2923.2012.04321.x.
Conflict in medical teams: opportunity or danger?
Greer LL1, Saygi O, Aaldering H, de Dreu CK.

Biographical Info

Wendy Ward PhD, ABPP

Wendy L. Ward, Ph.D., ABPP is a Professor and Director of Interprofessional Faculty Development at UAMS. She provides faculty development offerings across the five UAMS Colleges and the Graduate School on topics related to interprofessional collaboration such as how to build core competency skill domains for integrated, collaborative clinical care and how to teach interprofessional learners to build these skills. Further, she coordinates an integrated behavioral health service for a large children’s hospital, and outpatient psychology services integrated within 32 pediatric subspecialty clinics. She also serves her institution as Associate Director of the Interprofessional Faculty Wellness program.

Speaker Disclosures:
The planners, speakers, moderators, peer reviewers and /or panelists of this CE activity have no relevant financial relationships with commercial interests to disclose.

Kim Miller  
Susan Smith Dodson

Wendy Ward PhD, ABPP

Peer Reviewers: 
Kim Miller, MCHES

Instructions to obtain credit:

1.       Launch the activity 
2.       View the entire activity online 
3.       Complete the post-test 
           (must pass the post-test with a score of 65% to receive credit)
           You may retake the post-test if you do not receive a passing score.
4.       Complete Evaluation 
Print certificate or transcript (Available in the “My Profile” tab).

Direct Provider Statement
In support of improving patient care, University of Arkansas for Medical Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Designation Statement 
The University of Arkansas for Medical Science Office of Continuing Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The University of Arkansas for Medical sciences designates this enduring activity for a maximum of 1.00 ANCC contact hours. Nursing contact hours will be awarded for successful completion of program components based upon documented attendance and completion of evaluation materials.

Disclosure Policy statement

It is the policy of the University of Arkansas for Medical Sciences Office of Continuing Education to ensure balance, independence, objectivity and scientific rigor in all provided and jointly provided educational activities.  All individuals who are in a position to control the content of the educational activity (course/activity, directors, planning committee members, staff, teachers, or authors of CE) must disclose all relevant financial relationships they have with any commercial interest(s) as well as the nature of the relationship.  Financial relationships of immediate family members must also be disclosed, if the nature of the relationship(s) could influence the objectivity of the individual in a position to control the content.  The ACCME describes relevant financial relationships as those in any amount occurring within the past 12 months that create a conflict of interest.  Individuals who refuse to disclose are disqualified from participation in the development, management, presentation, or evaluation of the CE activity.

UAMS Office of Continuing Education

4301 W. Markham #525
Little Rock, AR 72205
Phone: 501-661-7962 Fax: 501-661-7968

Learn On Demand Contact Us:
For information regarding this educational activity or website, please contact

Center for Distance Health
4301 W. Markham #519
Little Rock, AR 72205
Toll Free: 1-
Email: cdheducation@uams.edu

Type:  Internet Activity (Enduring Material)
109 Registered Users
1 Hours> Non-Accredited

1 Credits> Accreditation Council for Continuing Medical Education> AMA PRA Category 1 Credit

1 Contact Hours> American Nurses Credentialing Center> ANCC

1 CECH, 1 CECH> National Commission for Health Education Credentialing, Inc. > CHES