Learn on Demand
Exploring a Communication Skill Set that Supports Effective IPE/IPP
Presenter: Mary Ellen Nevins, Ed.D.
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Knowledge Gap: 
The purpose of this activity is to educate healthcare providers with the most up-to-date information on Exploring a Communication Skill Set that Supports Effective IPE/IPP.

Target Audience
The target audience includes all healthcare professionals such as physicians, nurses, pharmacists and allied health professionals who would like to learn about Exploring a Communication Skill Set that Supports Effective IPE/IPP and how it pertains to their respective profession.

Release and Expiration Dates
11/06/2017 -11/06/2020


1.Identify elements that contribute to successful conversations 

2.Compare and contrast different types of listening behaviors in conversations

3.Select question types for use in IPE/IPP conversations that contribute team formation and family-centered care


Patterson, K., Grenny, J., McWilliam, R. & Switzler, A. (2nd). (2012). Crucial Conversations. New York: McGraw-Hill.
Scott, S. (2011). Fierce Conversations. New York: Berkley.
Abrams, J. (2009). Having hard conversations. Thousand Oaks, CA: Corwin Press.

Biographical Info

Dr. Nevins is a Teacher Educator and professional learning specialist.  She specializes in supporting the educational needs of aspiring and established professionals working with deaf children who use hearing technologies to listen and talk.  Her long time focus on issues of spoken communication by deaf children launched her interest in promoting the development of a conversational toolkit for any provider that values the power of effective communication, especially in interprofessional settings.


Speaker Disclosures:
The planners, speakers, moderators, peer reviewers and /or panelists of this CE activity have no relevant financial relationships with commercial interests to disclose.

Kim Miller  
Susan Smith Dodson
Mark Jansen

Mary Ellen Nevins Ed.D

Peer Reviewers: 
Kim Miller, MCHES

Instructions to obtain credit:

1.       Launch the activity 
2.       View the entire activity online 
3.       Complete the post-test 
           (must pass the post-test with a score of 65% to receive credit)
           You may retake the post-test if you do not receive a passing score.
4.       Complete Evaluation 
Print certificate or transcript (Available in the “My Profile” tab).

Direct Provider Statement
In support of improving patient care, University of Arkansas for Medical Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Designation Statement 
The University of Arkansas for Medical Science Office of Continuing Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The University of Arkansas for Medical sciences designates this enduring activity for a maximum of 1.00 ANCC contact hours. Nursing contact hours will be awarded for successful completion of program components based upon documented attendance and completion of evaluation materials.

Disclosure Policy statement

It is the policy of the University of Arkansas for Medical Sciences Office of Continuing Education to ensure balance, independence, objectivity and scientific rigor in all provided and jointly provided educational activities.  All individuals who are in a position to control the content of the educational activity (course/activity, directors, planning committee members, staff, teachers, or authors of CE) must disclose all relevant financial relationships they have with any commercial interest(s) as well as the nature of the relationship.  Financial relationships of immediate family members must also be disclosed, if the nature of the relationship(s) could influence the objectivity of the individual in a position to control the content.  The ACCME describes relevant financial relationships as those in any amount occurring within the past 12 months that create a conflict of interest.  Individuals who refuse to disclose are disqualified from participation in the development, management, presentation, or evaluation of the CE activity.

UAMS Office of Continuing Education

4301 W. Markham #525
Little Rock, AR 72205
Phone: 501-661-7962 Fax: 501-661-7968

Learn On Demand Contact Us:
For information regarding this educational activity or website, please contact

Center for Distance Health
4301 W. Markham #519
Little Rock, AR 72205
Toll Free: 1-
Email: cdheducation@uams.edu

Type:  Internet Activity (Enduring Material)
28 Registered Users
1 Hours> Non-Accredited

1 Credits> Accreditation Council for Continuing Medical Education> AMA PRA Category 1 Credit

1 Contact Hours> American Nurses Credentialing Center> ANCC

1 CECH> National Commission for Health Education Credentialing, Inc. > CHES