Dealing with Difficult Patients
Presenter: Kemal Kutait, Jr.
| Knowledge Gap:
The purpose of this activity is to educate healthcare providers with the most up-to-date information on Dealing with Difficult Patients. |
| Target Audience
The target audience includes all healthcare professionals such as physicians, nurses, pharmacists and allied health professionals who would like to learn about Dealing with Difficult Patients and how it pertains to their respective profession. |
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Release and Expiration Dates
4/4/2017 - 4/4/2020 |
| Objectives
- Define factors that create hostility in interactions between healthcare providers and patients.
- List ways to prevent difficult interactions.
- Apply steps to build peaceful interactions between healthcare providers and patients.
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| Biographical Info |
Kemal Kutait, Jr. has been involved in the medical malpractice arena since 1984. He started working with physicians when he joined a physician-owned medical malpractice insurance company in 1984. During his employment with the insurance company, Kemal worked closely with physicians and attorneys on medical legal issues and in investigating allegations of medical negligence made against the company’s insured physicians. In 1994, Kemal joined the team at UAMS and later that same year, became the Director of FGP Risk Management. Kemal focuses his attention on the medical-legal aspects of the UAMS physician’s practice. He works with the UAMS physicians anytime there is a risk management issues such as amendments to medical records, problem patients, etc. and anytime there is are medical-legal issue such as subpoenas, patient complaints alleging negligence, malpractice claims and lawsuits. Kemal is a past member of the Arkansas Hospital Risk Management Association, the Arkansas Medical Group Management Association, and is an active in the Risk Management Division of the University Healthsystem Consortium. He has a special interest in the subject of Informed Consent and has been published in that area of risk management. His background in physician malpractice cases as well as his years of service in working with the physicians at UAMS provide him with unique insight into the various risk aspects associated with the faculty and housestaff of a teaching hospital.
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References
1. Am Fam Physician. 2005 Nov 15;72(10):2063-8.
2. Am Fam Physician. 2013 Mar 15;87(6):419-425.
3. Patient Educ Couns. 2007 Feb;65(2):270-4. Epub 2006 Nov 27.
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| Speaker Disclosures:
The planners, speakers, moderators, peer reviewers and /or panelists of this CE activity have no relevant financial relationships with commercial interests to disclose. |
| Planners:
Kim Miller
Sarah Rhoads
Susan Smith Dodson
Mark Jansen
Speaker:
Kemal Kutait, Jr. | Peer Reviewers:
Kim Miller, MCHES
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| Instructions to obtain credit: 1. Launch the activity
2. Complete the pre-test
3. View the entire activity online
4. Complete the post-test
(must pass the post-test with a score of 80% to receive credit).
You may retake the post-test if you do not receive a passing score.
5. Complete Evaluation
Print certificate or transcript (Available in the “My Profile” tab). |
| ANCC Accreditation Statement:
The Office of Continuing Education, University of Arkansas for Medical Sciences is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation | Learn OnDemand Contact Us:
For information regarding this educational activity or website, please contact UAMS Office of Continuing Education
4301 W. Markham #525
Little Rock, AR 72205
Phone: 501-661-7962 Fax: 501-661-7968 |
| ACCME Accreditation Statement:
The University of Arkansas for Medical Sciences (UAMS) Office of Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. | UAMS Office of Continuing Education
4301 West Markham Street #525
Little Rock, AR 72205
Phone: 501-661-7962 Fax: 501-661-7968 |
| Direct Provider Statement
The University of Arkansas for Medical Sciences (UAMS) Office of Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. |
| Designation Statement
The University of Arkansas for Medical Science Office of Continuing Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. |
| Disclosure Policy statement
It is the policy of the University of Arkansas for Medical Sciences (UAMS) College of Medicine to ensure balance, independence, objectivity, and scientific rigor in all directly or jointly provided educational activities. All individuals who are in a position to control the content of the educational activity (course/activity directors, planning committee members, staff, teachers, or authors of CE) must disclose all relevant financial relationships they have with any commercial interest(s) as well as the nature of the relationship. Financial relationships of the individual’s spouse or partner must also be disclosed, if the nature of the relationship could influence the objectivity of the individual in a position to control the content of the CE. The ACCME describes relevant financial relationships as those in any amount occurring within the past 12 months that create a conflict of interest. Individuals who refuse to disclose will be disqualified from participation in the development, management, presentation, or evaluation of the CE activity. |
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Type: Internet Activity (Enduring Material)
1 Credits>
Accreditation Council for Continuing Medical Education>
AMA PRA Category 1 Credit™
1 Contact Hours>
American Nurses Credentialing Center>
ANCC
1 CECH, 1 CECH>
National Commission for Health Education Credentialing, Inc. >
CHES
